🚚 ORDERS PLACED BY 3:00 PM ON WEEKDAYS ARE DISPATCHED THE SAME DAY.
Home / Returns & Complaints

Returns & Complaints

Returns · Complaints

Need to return an item or make a complaint?

We have prepared a simple guide to make the process as quick and easy as possible. Below you will find separate information about returns and complaints.

Returning goods within 14 days

When entering into a distance purchase agreement, for example when shopping online, the buyer has the right under applicable law to withdraw from the contract without giving a reason within 14 days of receiving the goods.

Please follow the steps below. We will process your return as quickly as possible.

1
Prepare the goods for return Please return the goods unused, clean and free of hair, preferably in the original packaging, including all tags, documentation and any other accessories.
2
Include the return form Print and complete the prepared form. If you are unable to print it, you may write the required information by hand.

Withdrawal form
3
Send the parcel You can send it directly to our address or to the Packeta collection point listed below. Please do not send parcels cash on delivery.
Return address
Barbora Pulpánová
Duhová 787
463 42 Hodkovice nad Mohelkou
Czech Republic
Phone number for the carrier: +420 607 253 790
Email: info@sweetenergy.cz
Packeta collection point
Mikrodepo
Dr. Milady Horákové 534/78
Liberec
Czech Republic
Phone: +420 607 253 790
Email: info@sweetenergy.cz
If you return the entire order, we will refund the purchase price of the goods, including the delivery charge originally paid for the order.

If you need help with a return, please email us at info@sweetenergy.cz.

Complaints

Although we only sell carefully selected, high-quality products, there may occasionally be a reason to make a complaint.

Please contact us by email first.
Email us at info@sweetenergy.cz and include your name, order or invoice number and the name of the product concerned. We will inform you of the next steps as soon as possible.

Complaint form

Please report the defect as soon as you discover it. If the product needs to be returned to us, send it without undue delay after receiving our instructions, together with the completed form above.

Please do not send goods cash on delivery.